Goldseal's Origin Partnership Experience

Origin’s continuous support and efficiency have helped family business Goldseal grow year-on-year

Family business Goldseal have been in business since 2006, supplying premium products such as UPVC and aluminium windows and doors. Goldseal have been a premium partner with Origin for eight years and have been installing their products for twelve years. Since working with Origin, Goldseal have gone from strength to strength, continuing to grow.

Why Origin?

Owner Gary Copp explains how Origin stood out to their business due to their positive reputation as a recognisable, well-established brand. Gary states, “Origin have a very good reputation, they are a clean brand, and their marketing is incredibly good”. By partnering with a well-recognised nationwide brand, not only does it help demand and make generating leads easier, but it also makes a business’ offering more competitive.

Gary asserts, “I’ve been installing Origin products for twelve years. We’re a small family business, but we’ve grown year-by-year since we’ve been installing these products.”

How Origin’s support has helped Goldseal to grow year-on-year

Showroom support from day one

Origin offers comprehensive marketing support, and one aspect of this that has been particularly beneficial for Goldseal is the extensive showroom design and support. Gary explains, “When I decided to open up the showroom four years ago, Origin supported me throughout the whole process – right from the day I signed the paperwork, helping me design it and supplying products such as marketing boards. As soon as I took the key to the showroom, the marketing department basically helped me put it together”.

Origin have a dedicated team on hand, offering extensive showroom design and point-of-sale support that allows their trade partners to advertise and showcase their partnership with Origin. Partners are also provided with a dedicated salesperson who knows the business and their aims to better meet specific needs and spot opportunities to increase their offering.

The OSS platform proved a convenient way to provide high-quality quotes very quickly

Origin’s OSS system allows customers to create orders from right across the Origin Home Range in less than five minutes. This can be done live in front of the customer on-site or in the showroom. Because partners can get prices instantly, there’s no delay in informing customers of prices, helping to improve conversion rates and overall customer satisfaction. With Origin’s OSS system, all products for one project are held in one place, offering improved organisational benefits. For Goldseal, the OSS system has played an invaluable role in efficiently providing quotes and drawings of bespoke products to customers.

Gary explains, “I’ve been using OSS for roughly six years, and it’s made a massive difference to the business. Someone can send me an email on a Saturday or on a Sunday, and I can have a quote back to them in 20 minutes. It’s a very presentable thing”.

Reliable lead times and customer service helped turn things around very quickly

Origin’s excellent lead times create a guarantee that products will be delivered on time and in full – so partners will never miss an install day. This efficiency has been a crucial factor in allowing Goldseal’s projects to run smoothly. Gary states, “There are times when we need to get things very quickly, and the support has always been there. Things can be turned around very quickly, and that is fantastic.”

Origin’s huge investment in stock of popular colours means that they always have stock and can deliver to tight schedules. Efficient customer service and having technical support readily available for customers also means partners can have quick access to whatever they need for training and improvement.

“As a premium partner, I get the right help very simply” - Gary Copp, owner of Goldseal

High-quality products have ensured Goldseal’s customers are satisfied

As Origin doors are windows are exclusively manufactured in Origin’s state-of-the-art Buckinghamshire factory, partners can be guaranteed consistent quality.  Origin’s reliability in providing high-quality products has ensured Goldseal’s customers are happy with the end result, allowing Goldseal to work with products that they are proud to install.

“It’s a very good product, and it does what it says on the tin. I’m very happy being a part of it”. Gary explains, “More than anything, we like to see the customer happy. It is a very good product, and we’re happy to install it.”