The Bifoldshop's Origin Partnership Experience

Origin’s exceptional support has helped Bifoldshop achieve their most successful year

Family business, Bifoldshop, have been in business for over 20 years. Although Bifoldshop are new to working with Origin, the business has since begun attracting a more affluent customer. Since working with Origin, Bifoldshop have continued to grow, recently enjoying their most successful year yet.

Why Origin?

Darren Garraghan, sales and marketing manager of Bifoldshop, explains how Origin stood out to their business due to their reputation for supplying high-quality products. Darren states, “The main thing I think of when it comes to Origin is quality”.

Darren asserts, “Origin make it easy for us to work with them. They give us all the tools we need to sell a quality product”.

How Origin’s support has helped Bifoldshop to grow rapidly

Marketing support that is second-to-none

Origin offers comprehensive marketing support. Darren states, “all of the customers can get all of the information they need, and they can do all their own research”.

Origin has dedicated teams of people on hand, who can offer extensive support, including showroom design and point-of-sale that allows their trade partners to advertise and showcase their partnership with Origin. Partners are also provided with a dedicated salesperson who knows the business and their aims to better meet specific needs and spot opportunities to increase their revenue.

Darren states, “Origin will provide you with the brochures you need, and they will provide help with aspects such as dressing your showroom.”

“We’ve just had our most successful year, and we know a huge factor of our growth within the business is because of Origin” - Darren Garraghan, Bifoldshop

Exceptional training

Origin provide extensive product training and can quickly provide partners with any information they need. Darren asserts, “Origin training is brilliant – you'll have different people from different departments assisting you. The training is there if you need it, and they’ll also send you all the E-brochures you need.”

Reliable customer service provided peace of mind that any problems would be resolved quickly

Efficient customer service and having technical support readily available means partners can have quick access to whatever they need for training and improvement. For example, if something has gone wrong with an order, Origin can efficiently order a replacement and resolve the issue. Darren explains “I know that if something does go wrong, Origin can resolve any issue extremely quickly”.

The OSS platform proved a convenient way to provide high-quality quotes very quickly

Darren admits that prior to working with Origin, Bifoldshop were more accustomed to using traditional methods for creating orders. The OSS platform has proven to be a faster and more convenient method for Bifoldshop. Darren states, “Previously, we would send away to manufacturers for quotes. The OSS system is much slicker and much more effective. For example, I can quote a customer on the phone there and then, and then follow up the next day and sell the product the day after”.

Because partners can get prices instantly, there’s no delay in informing customers of prices, helping to improve conversion rates and overall customer satisfaction. With Origin’s OSS system, all products for one project are held in one place, offering improved organisational benefits. For Bifoldshop, the OSS system has played an invaluable role in the overall efficiency of quoting and creating orders.